Last updated: April 16, 2025
At Luxorgap, we take pride in the quality of every shirt and fashion piece we offer. Your satisfaction is our top priority. If the item you receive does not meet your expectations, our return and refund policy is here to support you.
Policy Overview
| Category | Detail |
|---|---|
| Return Period | 90 days from the date you receive your shirt |
| Returns due to Luxorgap’s fault | Free ($0). Applies when the shirt is damaged, defective, or incorrectly delivered. We provide a prepaid shipping label. |
| Returns on Customer Request | Customer covers the return shipping cost (e.g. wrong size, change of mind). |
| Refund Processing | Processed within 5 business days to your original payment method. |
| Re-Import Fee | None ($0) |
| Applicable Market | This policy applies to orders within the United States only. |
1. General Conditions for Returns
To qualify for a return, your shirt must:
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Be within the 90-day return period.
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Remain in original condition — unworn, unwashed, and undamaged.
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Include all tags, labels, and original packaging.
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Be accompanied by an invoice or proof of purchase.
2. Return Procedure
A. Returns due to Luxorgap’s Fault (Damaged, Defective, Wrong Item)
We accept responsibility if you receive a shirt that is:
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Damaged (torn, stained, defective) upon arrival.
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Incorrectly delivered (different size, color, or style than ordered).
Cost: Completely free. Luxorgap provides a prepaid return shipping label.
Solution: You may choose between:
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A replacement shirt (if in stock), or
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A full refund, including the original shipping fee.
B. General Returns (Change of Mind, Wrong Fit, No Longer Wanted)
If the shirt is in good condition but you no longer want it:
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Cost: The customer is responsible for return shipping costs.
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Solution: Once we receive and verify the shirt, we will issue a refund for the product value (excluding the original shipping fee).
3. Items Not Eligible for Return
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Gift Cards
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Final Sale Items (clearance, last-chance deals)
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Shirts that have been worn, washed, stained, altered, or damaged by improper use
4. Return Process (Step-by-Step)
Step 1: Request a Return
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Email: [email protected] within 90 days of receiving your order.
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Provide: order number, reason for return.
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If the shirt is defective/damaged: include photos or videos as proof.
Step 2: Receive Instructions
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Our support team will respond within 1–2 business days.
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If the return is Luxorgap’s fault, we will provide a prepaid shipping label.
Step 3: Pack & Ship the Shirt Back
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Carefully pack the shirt, preferably in the original packaging.
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Send to: Luxorgap – Returns Department 72040 El Paseo Dr Twentynine Palms, CA 92277 United States
5. Refund Policy
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Processing Time: Refunds are initiated within 5 business days after we receive and inspect the shirt.
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Refund Method: Directly back to your original payment method (credit card, PayPal, etc.). Store credit is available only upon request.
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Notification: You will receive a confirmation email once your refund is processed.
6. Restocking Fee
Luxorgap does not charge restocking fees for returned shirts.
7. Order Processing & Shipping Times
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Processing Time: 1–2 business days (Mon–Fri, excluding U.S. public holidays).
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Transit Time: 4–6 business days (Mon–Fri, excluding U.S. public holidays).
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Order Cut-Off Time: Orders placed by 2:00 PM PST are processed the same business day.
For more details, please see our Shipping Policy.
8. Contact Us
If you have questions about your order or return:
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Address: 72040 El Paseo Dr, Twentynine Palms, CA 92277
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Email: [email protected]
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Phone: +1 (760) 892-9515
- Form: Contact Us
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Support Hours: Mon–Sun: 8:00 AM-5:00 PM PST